Draft for Haulers Hub to review. This is a plain-English starting point, not legal advice. Please check it matches how you actually handle customer data before the site goes live.
Who we are
Haulers Hub Ltd is a removals, courier and delivery company covering the UK. We're registered in England & Wales (company no. 14837148). We are the controller of the personal data described here.
What we collect
- Quote requests: your name, email, phone number, collection and delivery postcodes, access details, the items you're moving, your preferred date and any notes you add.
- Contact messages: your name, email, optional phone number and your message.
- Job applications: the role you're applying for and your answers to its screening questions, your name, email, phone number and home postcode, your driving licence category, how long you've held it, whether you have any driving penalty points or disqualifications (and the details if you do), whether you have your own vehicle and its type, your availability, the areas you can cover and your driving or delivery experience.
We don't take card payments on this website.
Why we use it
- To prepare and send your quote, arrange your move and keep in touch about it (steps before entering into a contract, and performing the contract).
- To reply to your messages (our legitimate interests).
- To consider job applications and check that applicants can legally work in the UK (see If you apply to work with us).
- To keep records we're legally required to keep, such as invoices (legal obligation).
We won't send you marketing unless you've asked us to, and we never sell your details.
If you apply to work with usTo confirm
We use your application to decide whether you're a good fit for a role and to contact you about it. We rely on our legitimate interests in recruiting staff, and on taking steps at your request before entering into a contract with you.
We ask about your driving licence, penalty points and disqualifications because our roles are driving roles and need a valid licence and a safe driving record. If we offer you work, we'll check your right to work in the UK, as the law requires, and we may check your licence with the DVLA using a check code you give us.
We don't ask for health, criminal record or other sensitive details beyond driving penalty points and disqualifications. Please don't include them in your answers.
Only the people involved in hiring at Haulers Hub see your application, along with our email and website providers who store it for us.
If you're not offered a role, we keep your application for up to 6 months in case something suitable comes up, then delete it. If you'd like us to delete it sooner, just ask. If you join us, your application becomes part of your staff record, and right-to-work check copies are kept for the time you work with us plus 2 years, as the Home Office requires.
Who we share it with
Only the people who help us run the business, such as our email and website hosting providers and the drivers carrying out your move. They may only use your details to provide their service to us.
How long we keep it
Quote requests that don't go ahead are deleted after 12 months. Job applications are kept as described above. Booking records are kept for up to 6 years for tax and accounting purposes.
Your rights
You can ask to see, correct or delete your details, object to how we use them, or ask us to limit their use. Email us at . You can also use the contact form. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies and local storage
This site doesn't use advertising or tracking cookies. Your quote is saved in your own browser while you fill it in, so you don't lose it if you refresh the page. It's cleared when you send the request. Job application forms aren't saved in your browser as you type.